Can I return or exchange an item?
All sales are final. Merchandise is sold as is and where is, with no returns, refunds, exchanges or cancellations after purchase, except where required by law. Review the item photos, description and condition before buying. Contact support if you need clarification.
When do I collect auction purchases?
Auction pickup is Monday through Friday, 11 AM to 5 PM Central, by confirmed appointment, at 2125 Exchange Dr, Arlington, TX 76011. Collect winning items within five business days after the auction closes. Use the Auction Date and Bid Card Number on your invoice to schedule.
Can I buy without an account?
Yes. Choose Buy now and complete guest checkout. You can create an account after payment and link the purchase using your secure order link and verified receipt email.
Do I have to accept marketing?
No. SMS and email marketing each have an optional checkbox. You can buy and create an account without subscribing.
Does linking a purchase give me points?
Linking saves the purchase in your account. Points and rewards apply only under the published program terms or instructions on an issued reward.
Do I need a pickup appointment?
Yes. Every auction pickup requires an appointment before you arrive. Your HiBid or Auction Flex invoice is not an appointment. Visit dealfw.com/pickup, choose a date and time, and wait for confirmation.
Do I pay online?
Direct deals can be paid through secure Stripe checkout when available. You can also reserve for cash pickup. Auction payments follow the HiBid auction terms.
Is this the same login as HiBid?
No. DealFW website and HiBid credentials are separate.
How long is an item held?
Cash reservations last up to 24 hours. Your confirmed reservation shows the exact deadline. Pickup is Monday–Friday, 11 AM–5 PM Central.
Do you ship?
Yes. Request a shipping quote on a direct deal. If packed dimensions or weight need checking, our team will provide a quote before you pay. Auction shipping follows the lot terms on HiBid.
Can I enter the giveaway without buying?
Follow the rules for an announced giveaway. No purchase or auction win is required, and an account or marketing subscription does not enter you automatically.